Does health insurance cover your services?  

Yes and no; many of the services are covered by most insurance companies but some are not.  Presentations and most evaluations are not covered.  Counseling and therapy services are generally covered.

What forms of payment do you accept?  

Cash, personal checks, and credit card payments are accepted.  Currently, credit card payments are billed through Dominion Behavioral Healthcare of Chesterfield (DBHC). In the case of insurance filing, that process is also conducted by DBHC.

How are phone calls and emails handled?  

The first two phone calls and the first two emails are offered as a courtesy.  Subsequent phone calls and emails are billed at an hourly rate and billed in 15-minute segments.  

Are the meetings confidential?  

Counseling and therapy sessions are strictly confidential with the only exceptions being those mandated by the law.  HeadsUp Performance Consulting and Dr. Noles are in full compliance with HIPPA and other applicable State and Federal laws.  Information obtained through presentations and workshops are strictly private and no identifying information will be used for any purpose without the client’s expressed consent.

Steven W. Noles, Psy.D.

Licensed Clinical Psychologist & Certified Sports Psychologist